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Free Item Terms and Conditions

The Terms and Conditions that follow apply to any free item, including flash sale, promotional items, gift card giveaways, etc. The Terms and Conditions located at https://www.laitdelavie.com/pages/terms-and-conditions apply to all orders, including free items. The Terms and Conditions that are included below apply to free items that are offered through various promotions and sales offered by Lait de la Vie.

1. General Overview:

a. This website is operated by Lait de la Vie. Throughout the site, the terms “we”, “us” and “our” refer to Lait de la Vie and includes crafters, assistants, and admins. Lait de la Vie offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
b. By visiting and continuing to use Lait de la Vie’s website and all affiliated sites and subsidiaries, you agree to be bound by our terms and conditions as well as our privacy policy. You can find our detailed privacy policy here: https://www.laitdelavie.com/pages/privacy-policy
c. By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
d. Due to the delicate nature of the products we create, it’s important to us that you understand our Terms and Conditions. We’ve outlined our Terms and Conditions below, and if you have any questions at all, please feel free to contact us, and we’ll be happy to provide an in-depth explanation of our terms.
e. Updates will be posted on the VIP Facebook group (http://www.iwcs-ldlv.com/ ) and on http://bit.ly/groupupdates
f. By agreeing to these terms and conditions, you acknowledge that these may be changed at our discretion.

Free Items

a. Inclusions: Free items must be made with your main order's breast milk or inclusions.
  • Example 1: If your order contains breast milk, only your breast milk will be included in your free item. (e.g., Your piece contains breastmilk and hair. Your free item will be made with breastmilk and no hair.)
  • Example 2: If your main order does not contain breast milk, your free item will be made with your main order's inclusion (ashes, hair, etc.) and clear resin. (e.g., Your piece contains ashes and purple pigment in resin. Your free item will contain ashes in resin.)
  • Example 3: If your main order has one piece with breastmilk and another with clear resin and an inclusion, then you may request breastmilk or resin/inclusion. If your choice is not stated in notes, we will make the decision. (e.g. One piece contains breast milk and hair and your other piece contains ashes in clear resin. You can choose to have either breastmilk or ashes in clear resin for your free item.) Your choice must be stated in the order notes. Physical notes will not be honored. If you fail to specify, you may complete a change order form, or we will choose the option.
  • Example 4: If your order contains two purchased items, one with breast milk and another inclusion and the other with no milk but a second inclusion, your free item will be made with breast milk or the second inclusion. (e.g. One piece contains breast milk and hair and the second item contains clear resin and umbilical stump. Your choice will be breast milk or stump in the free item.)
  • If multiple milks are used in the main purchased item, we may decide to mix the milk if not stated otherwise in your order notes.
  • No additional inclusions will be included unless otherwise stated in the sale.
b. Additional Inclusions: Free items may not include pigment, flakes, birthstones, or any other add ons unless otherwise stated in the promotional post.
c. Imperfections: Free items may contain minor imperfections. Imperfections are included but not limited to air bubbles, multiform sides (Example: due to sanding), excess glue on bails, air bubbles in the posterior side of the item, uneven surfaces, and small bits of leftover color from molds.
d. Remakes: Remakes for free items will include a $30 service charge and the return of the original free item. Remakes are at our discretion. The original item MUST be returned. There will be no exceptions.
e. Invoice: When utilizing a promotional coupon code for a free item, your free item will not appear on your invoice or confirmation email. The code used will indicate which free item
f. Code: You must use appropriate coupon code to receive the free item with purchase. These codes are one-time use only codes. They cannot be reused.
  • If you forget to utilize a coupon code at checkout, we may honor the coupon only if contacted within 24 hours with a 5% fee. (Example: 10% will be refunded when using a 15% off coupon code.) This includes all open coupon codes, promotions, flash sales, and game credits. If you are outside of the 24 hours, you cannot add the coupon to your order.
g. Adding Item: Free items are automatically added with the coupon. If you add the item to your cart, the item will receive the discount as the rest of the order does and you will be charged. If you add the item and then request for the item to be removed, we will follow our normal change order procedure and you will receive a refund or gift card as those terms state, see Section 7, e-h in the main Terms and Conditions.
h. Swapping Items: There is no exchanging or swapping of free items. This includes using the wrong promotional code or if a new sale starts the same or next day. Our promotion and free items vary.
  • If a sale offers a free inclusion, flake, or pigment, you are not allowed to change the inclusion to anything else. For example, if your free item comes with a free pigment, you will not be allowed to switch it to another pigment or to flakes. This includes but is not limited to sales that allow pigments, flakes, another type of inclusion, or birthstones.

i. Add on Items: Flash sales and free items are not redeemable with add-on items, including but not limited to chains or anything that's not customized as a keepsake.
  • If a sale offers a free inclusion, flake, or pigment, you are not allowed to change the inclusion to anything else. For example, if your free item comes with a free pigment, you will not be allowed to switch it to another pigment or to flakes. This includes but is not limited to sales that allow pigments, flakes, another type of inclusion, or birthstones.
j. Combining Discounts: Discounts cannot be combined; however, you can claim sales for free items and use your rewards points.You will not get multiple discounts, but you will receive the free item. To receive the free item, you would include the code and the name of the free item in your notes. You just will not get the discount on the sale and the discount for the reward.
  • Example: You use $100 in rewards points but claim a flash sale for 20% off and a free rose. You would save the $100 on your purchase. You would place the flash sale code and the name of the free item in the flash sale you claimed in your order notes and receive the free rose. You will not receive the 20% off.
k. Game credits: Game credits, up to $10 per purchase, and gift cards can be used and combined with all discounts. However, the discount for a flash sale and rewards points will not be combined.
l. Free Effects: If you purchase an item that has a free effect (for example, the galaxy look) and decide to change it to something else, you will have to pay for any changes you make per our terms for change orders. Changing the effect will be considered adding pigments and/or flakes, and you will be charged accordingly.
  • These are the only changes allowed to free items. No other changes will be allowed.