Terms and Conditions
Due to the delicate nature of the products we create, it’s important to us that you understand our Terms and Conditions. We’ve outlined our Terms and Conditions below and if you have any questions at all, please feel free to contact us and we’ll be happy to provide an in-depth explanation of our terms.
Sending Milk and Inclusions:
Directions on how to send your breast milk and/or inclusions will be sent to you after ordering. Address will be included in your confirmation email. Please read the directions carefully and include all information required. Amount needed is on a "per item" basis.
If you have sent extra milk/inclusions for a previous order, we save leftovers in case we need to remake something, or if you desire a future order. We save milk for up to a year. Please confirm with a group admin or by email if we have leftover milk/inclusions before choosing this option. Please only put leftover milk if you have it confirmed by an admin or the leftover milk sheet. Your estimated turnaround time will begin the day your order is place, if it has been confirmed before your order. If it is confirmed after your order has been placed, you will be asked to fill out a change order form. The estimated turnaround time begins the date that the change order form is documented to your order. We cannot send leftover milk, containers, or other inclusions back. Please send your milk/inclusions in sparingly.
Milk: 1/2oz minimum (please send 1/2oz more if possible for bigger items)
Placenta: 2-3 capsules
Crushed Flowers: 3-4 petals
Strip of Fabric: length negotiable
Umbilical Stump: a piece or the whole piece
Lock Of Hair: 2-3mm wide
Ashes: 1 teaspoon
Please contact me at email@example.com if you have any questions about another desired inclusion.
The turnaround time begins when I receive your milk and inclusion. The estimated turnaround is 18-22 weeks, however, delays may occur under a variety of circumstances. Circumstances are including but not limited to; complications in order design, holidays, recasting, supply order delays, supply back orders, family sickness or emergencies, and other unforeseen circumstances. The estimated turnaround time is subject to change at any given point due to any circumstances, the notification will be made through our Facebook group. You agree to this possibility when you purchase from us. If you would like to stay up to date on the latest news in regards to Lait de la Vie - Breast Milk Jewelry and Keepsake Preservation, please join our Facebook group http://www.iwcs-ldlv.com.
We accept all major credit cards upon checkout. We also now accept Amazon and Apple pay at checkout. We do not have any layaway or payment plans, however, we recommend purchasing gift cards to help save for your special keepsake. Multiple gift cards can be used on each purchase. Only one coupon code is allowed to be used during a transaction.
The estimated turnaround is 18-22 weeks from the time milk and/or inclusions are received, however, delays may occur under a variety of circumstances. Circumstances are including but not limited to; complications in order design, holidays, recasting, supply order delays, supply back orders, family sickness or emergencies, and other unforeseen circumstances. If you would like to stay up to date on the latest news in regards to Lait de la Vie - Breast Milk Jewelry and Keepsake Preservation, please join our Facebook group http://www.iwcs-ldlv.com.
Sometimes, delays will occur during processing and may only be on part of the order. Instead of holding the entire order, we may separate the items and partially ship the order. You will not be charged additional shipping fee and will be issued a gift card if this is necessary.
Christmas and Mothers Day are two major US holidays that require a cut off date due to an increase in orders for these occasions. Cut off dates are announced in our website headlines, Facebook group, VIP emails, Facebook pages, Instagram accounts, etc. Please note that all of our deadlines are for US customers. Milk/inclusions received before the cut off dates are scheduled to be completed and shipped in time for the designated holiday. In circumstances of delays, announcements will be made in our Facebook group http://www.iwcs-ldlv.com. Please join our group to receive these updates. I use USPS shipping estimates as a guideline for my shipments, however, Lait de la Vie and anyone associated with our business (such as assistants, admins, etc) will not be held responsible for any orders delayed in shipping via USPS or customs. I may schedule a "shipment deadline" in advance of a holiday to give you an idea of when holiday orders are expected to ship, however, delays may occur as well as a rescheduled shipping deadline. Delays may occur under a variety of circumstances. Circumstances are including but not limited to; complications in order design, holidays, recasting, supply order delays, supply back orders, family sickness or emergencies, and other unforeseen circumstances.
In instances of holiday shipments, (although we are not held responsible for delays via USPS) we will issue complimentary gift cards to any order that tracking confirms a delayed delivery.
Please remember, although we strive to have your order arrive before a certain date, no item is guaranteed an arrival date.
We are a US based company, therefore, we use American holiday dates. We do accept orders for holidays from overseas and Canada, but we make no guarantees to have it delivered in time for the holiday. Customs can hold any packaging and cause many delays in order delivery. Please make sure you order early if you want your order for a US holiday.
We offer three affordable shipping options. Our options include USPS First Class, USPS Priority Flat Rate and USPS Priority Flat Rate with insurance. International shipping is sent via First Class International or USPS Priority International.
Keepsake orders have an estimated turnaround time of 18-22 weeks and will ship through your chosen shipping option. When your order is completed, you will receive a picture of the completed item before it ships. This will either be done through our VIP Facebook group or through email. When it is packaged and ready to ship, you will receive an email with tracking.
Sometimes, delays will occur during processing and may only be on part of the order. Instead of holding the entire order, we may separate the items and partially ship the order. You will not be charged additional shipping fee and will be issued a gift card if this is necessary.
There is absolutely NO guarantee on delivery dates once USPS is in possession of your package. USPS has estimated delivery dates, but the dates will vary. I may use the estimated shipping dates as a guide to ship orders for holidays, or special occasions, however, Lait de la Vie will not be held responsible to delays in transit.
If your item becomes lost in transit, please email or message a group admin to discuss this unique case further.
Customs fees for international shipments are the responsibility of the customer.
You may change your account address through the website. However, if you have a pending order, please fill out a change order form (http://bit.ly/orderchanges) so it can be changed for your order. This must be done before a shipping label is created. Once the tracking email is sent, we may no longer be able to change the address and stop shipment. We are not responsible for shipping errors to addresses other than what was originally saved to the order.
Local Pick Up
If you are local to Thibodaux, LA and would like to pick up your order personally, please select the "pick up" option at checkout. The pick up charge is $1. Contact me at firstname.lastname@example.org and I’ll be happy to arrange a time and date for you.
Refunds, Exchanges, Remakes and Order Changes:
When you receive your item, please inspect it thoroughly. Contact us through email or on the Facebook business page if there are any noticeable issues upon delivery and I’ll do my best to ensure that we make it right. All finished breast milk and keepsake products have a 3 month warranty for damage due to breakage or other normal wear and tear.
Due to the nature of our personalized jewelry pieces, we are unable to accept returns or offer exchanges on finished items. This applies to all items here at Lait de la Vie and there are no exceptions granted.
Items that have not entered the processing phase may be exchanged for another item of equal or greater value. If you wish to exchange your order for a lesser value, you will be issued a gift card with the difference.
If you wish to make changes to your order, please fill out this form: http://bit.ly/orderchanges or click the link at the top of the page. If your order change requires an invoice, it will include a 5% fee in addition to your invoice total. All coupons used on the original order will be reflected in the order change invoice minus the 5% charge. (Example 1: If you are adding an $8 pigment you will be charged $8.16. Example 2: If you are adding an $8 pigment at 15% off, your total will be the 10% off price of $7.20) Consecutive changes with result in additional 5% charge of change so 5% for first, 10% for second change, 15% for third, and so on. If your order change requires a refund, refunds greater than $5 must be issued on a gift card. Changes can only be made prior to processing. If you have a pending order and need the address changed, please fill out a change order form so it can be changed for your order. This must be done before a shipping label is created., see USPS Shipping above for more information.
If you do a change order form and you change your item completely, it will reset all inclusions and customizations to none. If you want to include your original inclusions and customization, you need to make a note that you would like to continue or change any pigments, flakes, raw crushed birthstones, or inclusions in your order. (Example: You order a simple bezel ring size 6 with silver flakes and white shimmer pigment. You make a change order form to change to a halo infinity ring and want to keep inclusions. You would put "Change to halo infinity ring size 6 with silver flakes and white shimmer.)
If you forget to utilize a coupon code at checkout, we may honor the coupon only if contacted within 24 hours with a 5% fee. (Example: 10% will be refunded when using a 15% off coupon code.) This includes all open coupon codes, promotions, flash sales, and game credits.
If you need to cancel your order, please fill out the change order form http://bit.ly/orderchanges. There will be a 10% refund fee on all full refunds and canceled orders. Because supplies are purchased as I receive orders, a refund may be slightly delayed as I will try to find someone (via our Facebook group www.iwcs-ldlv.com) to take over your order.
Orders can be cancelled within 90 days unless the order has begun processing. To view the public queue to see if your order is processing please see bit.ly/laitdelavie. Orders that are processing and orders that exceed 90 days without sending in breast milk and/or inclusions do not qualify for cancellations or refunds. You may contact us to change the inclusion by filling out the order change form http://bit.ly/orderchanges. (Example: you are unable to send milk and it is past 90 days from your order date, you may change the inclusion to flower petals or a lock of hair). If you choose not to change your main order inclusion and still insist to cancel your order your order will be marked as fulfilled and a gift card of the value will be shipped out to you via your chosen shipping method. There will be a 10% refund fee on all full refunds and canceled orders. Because supplies are purchased as I receive orders, If I am contacted outside of the 3 day window, a refund may be slightly delayed as I will try to find someone (via our Facebook group www.iwcs-ldlv.com) to take over your order. Orders that are already processing cannot be refunded.
If you order and cancel 2 times, you are not eligible for a 3rd canceled order. You will also receive a thank you card with a gift card, and forfeit your right to order again.
Order changes are processed at our earliest convenience.
If you are unhappy with the finished product due to (disclosed) minor imperfections, please contact us through email or on our Facebook business pay. We may remake it (at our discretion only) for a $30 service fee. Remakes are not guaranteed. (including but not limited to: imperfect petals on the roses or bubbles in the stone)
If a finished item contains apparent imperfections (Example: unwanted inclusion or breaking) that have happened during the creative process or in transit, you may not be charged a $30 service fee for a remake (at our discretion only).
If you have received your ring and it is the wrong size, your ring band may be exchanged ONLY if the ring's breast milk or inclusion stone is secured by a prong. Ring settings with breast milk or inclusions may not be exchanged if the ring requires gluing or the stone is unable to be removed. We must be notified within 3 days of the confirmed USPS delivery. The service fee for this exchange is $10.
We reserve the right to cancel/refund an order at any time. Canceled orders may be issued with intolerable behavior from the customer. Intolerable behavior includes but is not limited to; disrespectful communication, cursing, belittling, threatening, and harassing.
We are unable to reissue gift card information once you have received it. Please make sure that you keep track of the number. This is for any gift card that we give as a gift and any gift card that is purchased. The system we use does not allow us to see the information.
About Our VIP Facebook Group Flash Sales:
Flash sales are something we offer daily in the group (http://www.iwcs-ldlv.com). Flash sales may vary and at least 2 are posted a day.
Please read the flash sale in its entirety before claiming. Purchases via the flash sales are for NEW ORDERS ONLY. You must be the first to comment "me" on the designated thread.
Claiming the coupons 3x without purchasing will result in removal from the group. Purchases must be complete within one hour of receiving code. Flash sale coupons can not be combined with VIP coupons or other coupons. Coupons can not be switched out for a coupon of greater amount once claimed. If you request to cancel your open order and utilize a flash sale coupon, you forfeit your right to claim future flash sale coupons. If you choose to cancel an open flash sale order for any reason, this will count as the same as not purchasing and be one strike of your three chances.
Free items can not be switched for any other items, including but not limited to other free items. Free items may not include pigment, flakes, birthstones, or any other add ons unless otherwise stated in the promotional post.
About Free Items:
Free items must be made with your main order's breast milk or inclusions. (Example 1: If your order contains breast milk, only your breast milk will be included in your free item. Example 2: If your main order does not contain breast milk, your free item will be made with your main order's inclusion. If your main order contains more than one type of order (with breast milk or without breast milk), only then you may request one of the inclusions used in your main order.
Free items may not include pigment, flakes, birthstones, or any other add ons unless otherwise stated in the promotional post.
Free items may contain minor imperfections. Imperfections included but not limited to: air bubbles, multiform sides (Example: due to sanding), excess glue on bails, air bubbles in the posterior side of item, and small bits of leftover color from molds.
Remakes for free items will include a $30 service charge and returning of the original free item.
When utilizing a promotional coupon code for a free item, your free item will not appear on your invoice or confirmation email.
You must use appropriate coupon code to receive free item with purchase.
Please review our Free Item Terms and Conditions for more information
Keepsakes Not Containing Breast Milk:
Each item offered by Lait de la Vie is completely handcrafted from start to finish. You provide the memory; we provide the beautiful keepsake you can treasure for years to come.
Our unique jewelry provides you the opportunity to incorporate your breast milk or your desired inclusion into a beautiful preserved keepsake. Breastmilk jewelry or our other preserved keepsakes are done by preserving your milk or inclusions into a resin mixture.
Please include your Facebook name in the notes of your order if it is different from the name on the order.
You may choose to have your keepsake created without breast milk by selecting that option on the product drop down.
We offer customization options on each listing such as pigments, inclusions, flakes, and birthstones.
Breastmilk jewelry requires a minimum of 1/2oz of milk. Directions for sending your breast milk and/or inclusion to us will be sent to you via your confirmation email upon purchase. If you do not receive your confirmation email, please email me at email@example.com or contact a group admin via our facebook page http://www.iwcs-ldlv.com.
If you choose to incorporate an inclusion, the inclusion will be preserved along with your milk in the resin mixture. Each inclusion will have it’s own unique look and will not be identical to the display image. If you choose "Multiple", please specify in the "Order Notes" section before checking out. Please understand when choosing "Multiple", some inclusions may be more visible than others, but will contain each of the inclusions requested. Inclusions will be manipulated to fit in the desired keepsake appropriately. No final look with inclusions, pigment, flakes, birthstones, or shimmer will be guaranteed. Leftover inclusions will not be sent back with completed items. Please send them sparingly.
You may include more than one lock of hair to represent more than one child. You do not need to select "multiple" for this option.
Inclusions include placenta (2-3 capsules per item), crushed flowers (3-4 petals per item), strip of fabric, umbilical stump, lock of hair (2-3mm wide), ashes (1 teaspoon) or various other inclusions. Please contact me at firstname.lastname@example.org if you have any questions about a desired inclusion.
If you would like to add birthstones, shimmer, pigment, or flakes to your breast milk jewelry and keepsakes, please choose your desired options before checking out. If the option is not listed on your desired listing, please email me at email@example.com to discuss details of personalizing your breast milk jewelry or inclusion keepsakes.
Pigment added to the breast milk will cover the entire area of the breast milk stone, and will be opaque. When ordering a keepsake without breast milk, your pigment will be translucent unless states otherwise in order notes. When choosing "Multiple" please specify your colors in order notes before checking out. When choosing "Multiple" you are agreeing to have the pigment mixed at my discretion and create an effect to the entire stone. This effect ONLY works with an opaque effect and can not be used as a translucent effect in clear resin. If you choose "Multiple" (or another multiple pigment effect that contains a "*") and are not having breast milk applied to your order, this will be created in an opaque effect. If you wish to add shimmer on a pigment (for example: purple shimmer) please select "Mulitple" as well. Shimmer is NOT recommended on glitter pigments. I can not guarantee a final look.
Raw birthstones are genuine birthstones that are crushed and added into your breast milk as an additional inclusion. If you choose "Multiple", please specify in the "Order Notes" section before checking out. Please understand when choosing "Multiple", some birthstones may be more visible than others, but will contain each of the stones requested. Adding birthstones may also make the surface uneven. I will try my best to avoid this but in some of our thinner items, it is unavoidable. Raw crushed birthstones may also increase the chances of bubbles. I crush all the stones, each piece will have an individual look. I cannot guarantee the final look on these items.
Flakes added to your keepsake will be dispersed randomly and I can not guarantee a final look. When choosing "Multiple" flakes, your flakes will be dispersed randomly and the final look may vary.
Your breast milk stone is a solid piece, but the hardness may vary. Because I create the pieces from a liquid state, your milk may settle differently in the resin causing some stones to be softer than others. However, all stones will be durable and built to last under normal wear.
I allow my keepsakes to cure in a pressure pot to avoid bubbles, however, small bubbles still may appear in the finished piece and is expected in the nature of handmade resin items. Some items may require sanding as a part of the finishing process and edges may not be completely uniform when finished. Items that may not be uniform due to sanding include but not limited to; roses, European charm beads, and pearls. Color of your final piece will reflect the natural color of your breast milk unless pigment is requested. Some items require gluing. I will try to make it as least visible as possible. However, being that each piece is individually handmade, we cannot guarantee that the glue will not be visible in every piece.
If you are ordering a keepsake without breast milk, please see the above section for information on non breast milk keepsakes.
All orders are made in a studio room, in my home. Once received, milk is stored in special containers and frozen in our LDLV freezers, separate from our personal items. We organize it by order numbers, names, and emails. Milk stays frozen until it begins processing. Once processing begins, all of that milk is prepped and preserved. The leftover milk is stored again and kept safe until it is ready for use.
My home is pet-friendly. We try to keep all animals away from the keepsakes and preservation process.
Our jewelry is intentionally crafted for adult wear. We know how much children love to play with our special jewelry, but it’s important to keep in mind that all of our jewelry, like any other jewelry, is a potential choking hazard for little ones. Always keep your jewelry safely out of reach from small children.
We try to get the best materials from our suppliers. All of our materials are stated as the supplier has stated them to me. If you or the person you are purchasing for has a metal allergy, you should use caution when purchasing and speak with your doctor before making the purchase. We urge you to research and make the best health decision for yourself. Our items may contain nickel, please research "hypoallergenic" and "nickel-free". Lait de la Vie is not responsible for any physical reaction (included, but not limited to, any allergic and anaphalctic responses) to our jewelry. We will not replace or refund items due to any reaction to our jewelry, please see our terms on this above.
A THANK YOU, FROM US!
Thank you for reading this! You've earned a surprise! Put "Terms and Conditions" in the notes of your new order and a free "surprise" item will be added to your order. Only one claim per customer.
Unfortunately, many metals used in jewelry making will eventually tarnish over time. Tarnish is the result of a chemical reaction between the silver and environmental factors, particularly sulfur, effectively causing oxidation that appears as a discoloration, or tarnish.
As we use silver for many of our pieces, we want to make sure you understand how to prevent your beautiful jewelry from tarnishing and what you can do to maintain its quality and finish.
Never expose your jewelry to water or high levels of humidity. This means that you should remove your jewelry before swimming or taking a shower or bath and you should never store your jewelry in the bathroom. Also, polish your jewelry at least once a week using a soft cloth to remove dust. A polishing cloth is preferable but any soft cloth that isn’t abrasive in any way would be suitable for cleaning. Protect your jewelry by storing it in a cool, dry place - a closed jewelry box is preferable for jewelry storage. Finally, always remove your jewelry before bedtime to prevent accidental breakage. Please do not expose breast milk stone or keepsake stone to any harsh solvents, such as acetone or cleaning agents. Harsh solvents can destroy the breast milk and keepsake stone. Please do not expose your keepsake to essential oils, as this may cause harsh yellowing to the keepsake stone. It is also not recommended to leave your breast milk stone in direct sunlight for extended periods of time.
We polish each item before shipping, and we are not responsible for tarnish due to climate changes in shipping. Please purchase a polishing cloth and polish it upon receipt.
Angel Parent Fund and Giveaway:
One of the situations near and dear to our hearts is the loss of a child. No parent should feel that pain. We want to do something to create a special keepsake to help these parents preserve a memory of their child. We have created a nomination system and each month, five Angel Parents will receive a gift card to purchase one of the items from our site. Your contribution will ensure the preservation of their memory of that bond at absolutely no cost to them.
Each month, we will sell a beautiful picture in the form of a digital file. The picture be different every month, and will be presented in our VIP Group, www.iwcs-ldlv.com.
Purchasing Digital File and Entering The Angel Parent Fund Giveaway:
Each purchase of this digital file will be entered into a giveaway for breast milk and keepsake jewelry. Profits of the digital files will go towards each Angel Parent nominated. You may purchase as many files as you want for more chances to win the giveaway. Please make separate purchases. The jewelry and jewelry sets available for the giveaway will be presented in our VIP Group, www.iwcs-ldlv.com prior to receiving this product link. Rules of giveaway will be presented in our VIP Group. DIGITAL FILES ARE NON REFUNDABLE.
Nominating An Angel Parent:
Please message the Facebook business page, www.facebook.com/laitdelaviex, to receive the nomination form. We will need valid information to contact you and the nominee. If chosen, the nominee will be able to decide what they want from our current listings, with the exception of the solid gold rings, so we must be able to speak to them. We will choose 5 angel parents a month, in order of nomination. You only need to nominate someone once.
Winners of the giveaway will be given a gift card for a specific item or items stated prior to the giveaway. Winners will be responsible for contacting the business page,www.facebook.com/laitdelaviex, to claim their prize.
Receiving Your Digital File:
You will receive a confirmation email for your order. Your download link will be at the very bottom of your confirmation email.
About This Business and Our Facebook Group:
I would like to recognize that this is a small business run by only four official employees. I, Brandi, am the owner, creator, and main crafter of Lait de la Vie. I do all the main casting and hands on work with the jewelry. I am a work at home mom who puts her family first and business second. I have two in office assistants, Caitlin, who works Monday-Friday and Ariel, who works a couple days a week. Caitlin helps with memos, checking milk in, preparing batches, getting milk prepped, assisting with casting, minor keepsake work, and packaging, etc. Ariel helps with phone communications, organizing supplies and materials, saving leftover milk, packaging, shipping, and memos. I have one at home assistant, Samantha, who works part time from home. She handles inventory, business page messages, emails, change orders, group information, public queue updates, and game credits, etc.
Our Facebook group is run by volunteer admins who take time from their families to help this business run smoothly. Speaking to an admin is for guidance and their words are not a binding measure. Final decisions on transactions are made by me, Brandi Albert, and will be reflected in terms and conditions.
We have games in our group on Friday nights for store credit ($1 at a time unless stated otherwise) that can be redeemed up to $10 at a time.
Our Facebook group, http://www.iwcs-ldlv.com, is a community for Lait de la Vie and Indigo Wagon Craft Shop customers.
I want each member of the group to be able to bond and share our experiences with each other. Our community is not meant to be a "professional" environment. Posts made by me or my admins may include more "personal" opinions and feelings rather than "professional" posts. This is because I want us to all relate and get to know each other on a personal level. I want you to know the person behind the computer screen and know the people creating such a precious keepsake.
Intolerable behavior may be subject to canceled orders or being banned from our Facebook group or business Facebook page. Intolerable behavior includes but is not limited to; disrespectful communication, cursing, belittling, threatening, and harassing.
If you have any questions, comments or concerns, please feel free to contact me or my admin personally and I’ll be happy to answer any questions you might have and help you choose perfect breast milk jewelry or other preserved keepsakes.
Contact information includes: Joining http://www.iwcs-ldlv.com and contacting admin on the pinned post, emailing firstname.lastname@example.org, messaging the business page, or calling/texting 985-206-8084.
Thank you for visiting Lait de la Vie!
Throughout our terms and conditions you will see the terms (included but not limited to) "breastmilk keepsake", "breast milk keepsake", "keepsake", "inclusion keepsake", "item", "pieces", "order", etc. used interchangeably. It is to be understood that our terms and conditions apply to all items offered within our website.
Our admins on our Facebook group (http://www.iwcs-ldlv.com) and business page are volunteers. Please understand that they will do the best they can to answer your questions as accurately and promptly as they are able to. All questions directed to admins will allow more time for me to create your keepsakes. When an admin is faced with a question they are unsure off, they contact me directly seeking answers.
We reserve the right to duplicate and photograph custom items for use with Lait de la Vie’s storefront, website and/or social media pages.
We reserve the right to amend our Terms and Conditions at any time.